I want a team (Blue) to be notified of Priority Level 1 incidents only on various PagerDuty Services. I setup the Priority Levels feature. I setup the Blue Team Escalation Policy, assigned the Blue team to it, then assigned it to a Response Play which is assigned to the Service. The Red Team (and their Escalation Policy) is already assigned as the primary Responders.
I tried all the Assign and Notify settings.
What am I doing wrong here?
Hi Rory!
Response Plays can either be run on-demand or automatically at incident creation. If you configure a Response Play to run on a Service under Settings → Coordinate Responders and Stakeholders → Response Play, it will be run for all High-Urgency incidents regardless of their Priority level.
https://support.pagerduty.com/docs/response-plays
The same Response Play can be configured to run on several Services at incident creation. If you want to filter incidents and run the Response Play only for, let’s say P1, you’ll need to create a dedicated Service for triggering P1 incidents, and route incoming P1 events there according to their contents or origin using Event Orchestrations.
https://support.pagerduty.com/docs/event-orchestration
I hope this helps.
Luke S.
Technical Support Specialist
PagerDuty Support Team
Today, this would require an external automation solution such as our Process/Runbook Automation or other approach such as AWS Lambda/Eventbridge to handle the workflow logic and interactions with our Response Play API.
Hi @lsanmartin Can you provide step by step instructions on how to accomplish “Filtering incidents and run the Response Play only for P1 incidents”.
I communicated with the Support Team and they stated this feature was unavailable and would have to be developed. They explained something similar, although Event Orchestration doesn’t allow allow me to route events.
I also tried this and it did not work. If you can provide a step by step, that would be great.